Returns & Exchanges

Refund policy
HOW DO I CHANGE OR CANCEL MY ORDER?

You can cancel or exchange the order to a new item within 24 hours from the moment you placed your order. After that time, the order is locked for processing/producing reason and cannot be cancelled or changed.

This policy also apply with all the changes you want to make with your order including change size, design or shipping address, etc. Please contact us via mail and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@feelamgift.com

 NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

Received Items

Items are faulty – damaged/broken or soiled upon arrival.
We sent wrong item – size, style, color.
Parcels that are lost in transit.
If the item received falls under above criteria, we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.

Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item that does not fit you. Therefore please read and choose the right size carefully.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Personalized / Customize Products: Due to the customized nature of some products we produce at fairyoung, we cannot offer returns. Your artwork is designed with care and is entirely personal to you (and your pet). Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the difference between advertised images and the actual item you received.
The order arrived with one or more items missing.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.

If an order arrives with a missing item, we will gladly ship out the missing piece. 

 Shipping

The tracking system shows that the package was delivered to its destination, but the buyer claims they did not receive the package. We do not offer refunds or reprints for orders marked as delivered. Customers can contact their carrier (i.e., USPS/ UPS, DHL, etc.) for exact details on the delivery, including GPS location.

If the package has arrived at a location different from the recipient address, we will happily resend the item at no additional cost to you.

If the package failed to deliver due to an invalid address was provided, you can contact the courier directly to see if you can get it redirected to the correct issues. We do not offer replacements, refunds, or credits for invalid address entry. Please make sure to double check your order details.

 If the package failed to deliver due to address issues but the address provided was valid and correct. We will be happy to replace and reship your order. Please email us at support@feelamgift.com

REFUND & RETURNS (if applicable)

Due to human factors and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem.  This is when the item is:

Significantly different from the description or sample shown to you;
Not what you ordered
We cannot accept the return of used items. Items that are damaged when you receive them due to the fault of the carrier will not be eligible for a refund. While in transit, there’s a chance that packages will become damaged because of shippers, improper handling, water exposure, and many other possibilities that can impair an order. Please understand that damaged products are an unfortunate but inevitable as they are often outside of our control, can affect customer satisfaction. We're sorry for the unexpected incident and we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
Once again, please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the difference between advertised images and the actual item you received. If the prob